bbokk's Privacy Policy
Your personal information is of the highest importance to us. This policy provides a full explanation of how bbokk collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") is issued by the bbokk platform ("bbokk", "we", "our") and applies to users ("you", "user") of the website https://bbokk.cam and its related services. By reading this policy, you will understand how we collect your personal information, the purposes for which it is used, who it may be shared with, and what rights you have over your information.
By creating an account or using our services on the platform, you agree to comply with this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
bbokk uses SSL encryption and modern data security technology to keep all your personal and financial information secure. Your privacy is our priority.
What Information We Collect
To operate our services smoothly and provide you with the best possible experience, we may collect the following types of information:
1.1 Information You Provide Directly
When you register an account with bbokk or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and district/division
- Payment information — such as bKash, Nagad, Rocket, or bank account details (for transactions)
- Identity verification documents (national ID or passport number)
- Any messages or complaints you send to customer support
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically through technical means:
- IP address and device information (operating system, browser version)
- Website browsing history and duration of page visits
- Cookies and session data (to save your preferences and login status)
- Referral source (where you came from when you arrived at our site)
- Gaming history and transaction logs
1.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may receive supplementary information from approved third-party verification services. This information is used solely for security and compliance purposes.
Purpose of Data Use
We use your information for the following legitimate purposes:
- Account registration, verification, and management
- Processing financial transactions related to deposits and withdrawals
- Providing bbokk bonuses, promotions, and rewards
- Preventing suspicious activity, fraud, and money laundering
- Identifying and preventing underage users (those under 21 years of age)
- Providing 24/7 customer support in Bengali
- Technical improvement of the platform and enhancing user experience
- Sending marketing and promotional communications with your consent
- Meeting legal obligations and resolving disputes
- Enforcing responsible gaming policies and protecting users
We will not use your information beyond the purposes stated above. If a new purpose for using your data arises in the future, we will update this policy and notify you.
Data Sharing and Disclosure
bbokk does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
3.1 Service Provider Partners
Limited information is shared with certain trusted technology and service providers to keep our services running — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners may only use the information for their designated tasks and are bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information to the relevant authorities under a court order, government directive, or applicable law. In such cases, we will only disclose the minimum amount of information necessary.
3.3 Business Restructuring
If bbokk undergoes a merger, acquisition, or business transfer, user information may be transferred to the new entity. In that case, we will notify you in advance and this privacy policy will remain in effect.
Cookies and Tracking Technologies
The bbokk website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential Cookies: Required for login status, session management, and security. The website cannot function properly without these.
- Functional Cookies: Save your preferences, language settings, and experience.
- Analytics Cookies: Help us understand which pages are most visited and how users navigate the site. This information is used to improve the service.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Data Retention and Security
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. In general, we keep records for a defined period even after an account is closed, as this is necessary for legal requirements or dispute resolution.
5.1 Data Security Measures
To ensure the security of your information, bbokk has implemented the following technical and organisational measures:
- SSL/TLS encryption — all data transferred between your device and our servers is encrypted
- Sensitive information — such as payment details — is protected with industry-standard encryption
- Firewalls and access control systems to prevent unauthorised access
- Regular security audits and vulnerability assessments
- Privacy training for staff and a minimum-necessary data access policy
However, no method of transmitting information over the internet or electronic storage is completely secure. We follow industry best practices, but absolute security cannot be guaranteed.
Your Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of any inaccuracies or incomplete information in your data.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
- Right to Withdraw from Marketing: The right to unsubscribe from marketing communications at any time.
- Right to Data Portability: The right to receive the information held about you in a structured, commonly used format.
To exercise these rights, please contact us at: [email protected]
After receiving your request, we will aim to respond as soon as possible, generally within 30 days.
Protection of Children and Minors
bbokk provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
If we are informed or have reason to believe that a minor is using or has registered for our services, we will immediately close that account and delete the associated information.
If you believe that a minor is using our platform, please notify us at [email protected].
International Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed internationally. Wherever your information is processed, we ensure that the same level of protection described in this privacy policy applies.
We have contractual arrangements with each third-party partner to ensure that your information is always handled safely and securely.
Third-Party Links and Services
Our platform may integrate services from payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These third-party services have their own privacy policies and are not covered by ours.
We are not responsible for the data handling practices of these third parties. You are advised to read the privacy policy of any third-party service before using it.
Policy Updates and Changes
We may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you by email or through a notice on the platform.
The date of each update will be noted at the top of this page as "Last Updated". Continued use of our platform after any changes will be taken as your acceptance of the updated policy.
We advise you to visit this page regularly so that you remain informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available in Bengali 24/7 on the website
Our privacy team will review your message as soon as possible and provide the necessary assistance. We respect your right to privacy and are committed to resolving any concerns you may have.
To learn more, visit our Terms and Conditions, Responsible Gaming, and FAQ pages.